Terms and conditions

Calling rates valid at 5 February 2012. Rates and access numbers may change at any time. All calls charged on a minute-by-minute basis. Rates apply 24 hours, 7 days a week, are in $NZD and include GST. Any outstanding balance on the card/e-card will expire on the date shown on the card/e-card if unused, or 12 months after the card/e-card is last used or recharged. Credit balances are not refundable and cards will not be replaced unless faulty. Telecom business and residential Call Savings Plans, capped calling rates and price specials do not apply to calls made using EasyCall. Calls from landlines attract an extra $0.06 per minute charge when using the Convenience access number. Calls from mobiles and Telecom New Zealand payphones attract an extra $0.30 per minute charge when using the Convenience access number. EasyCall is not liable for any charges imposed on calls made to access the EasyCall service such as charges imposed by hotels, motels, mobile carriers, mobile roaming or payphones. 0900, 0800, 018, 0161, 059 calls and international equivalents cannot be made with EasyCall. Do not insert EasyCall into payphones.

Our Privacy Policy

1. Our Privacy Policy

In this policy:

  • "we" or "Telecom" means Telecom New Zealand Limited or any related Telecom Group company providing you with our services.
  • "you" means you, the person using our services, or visiting our website.
  • "services" means all goods or services we provide and anything else we do for you, including providing you with access to our website.

2. Other policies applying to our services

In addition to our Privacy Policy, our Legal Disclaimer applies to your use of our services. It is important that you are familiar with our Legal Disclaimer. Please read it in conjunction with this policy. It includes our site management rights.

3. Visitors

If you are just surfing and reading information on our website, then we collect and store the following information about your visit:

  • The IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet.
  • The operating system and the browser your computer uses, and any search engine you are using.
  • The date and time you are visiting.
  • The URLs of the pages you visit.
  • If you provide it, your email address.

We use that information to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of advertising. Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines except for the reasons set out below in this section. We do not sell information which identifies you personally. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we can disclose information to relevant law enforcement authorities, such as the Police or the Department of Internal Affairs.

If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or order form, we will use the information only for the purposes that you authorised. Email marketing will only be sent to your email address if you have given your consent. Personal information will be stored and used in accordance with Telecom's Terms and Conditions.

4. Use of Cookies

Telecom's website places a cookie on the hard drive of your computer. A "cookie" is a file which allows Telecom to track and target the interests of users. While we recommend that users enable cookies on their browsers in order to enjoy all the features of the site, the decision remains in the hands of the individual. (The management of cookies will be different depending on each user's PC - refer to your browser help menu for further information).

5. Telecom customers

If you are a Telecom customer, Telecom's Terms and Conditions apply to your use of Telecom services. Choose the Terms and Conditions that refer to the Telecom service you use. The relevant Terms and Conditions set out our commitments to you regarding collecting, holding and using information about you.

Additionally, if you do provide us with personal information via your use of this site - for example by allowing the use of cookies or by filling out an electronic query form - we may link this information to your Telecom customer profile. We may also use this information to improve the website for different customer profiles.

6. Changing this policy

We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on the website.

If you have any questions about Telecom's online privacy policy ask us your question anytime of the day or night. If we can't answer it online, then just send us an e-mail.

Legal Disclaimer for Telecom Internet Site

Terms & Conditions

Telecom New Zealand Limited (Telecom) welcomes you to this website. By viewing the pages of this website, you acknowledge that you have read and accepted these disclaimers.

While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, Telecom does not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site. Changes or updates to the content of this site may occur without notice.

Intellectual Property

Telecom owns all copyright and all other intellectual property rights in this site. Everything on this site is copyrighted unless otherwise noted. Telecom welcomes the use of this site for your non-commercial use only provided that you retain all copyright, trademark and other proprietary notices contained in the content. We advise that you may not copy or display for redistribution to third parties or for commercial purposes any portion of this site without Telecom's express permission.

Links

The sites linked to this site are not under the control of Telecom. Telecom is not responsible for, and makes no representations, warranties or conditions concerning, the contents of any linked site or any link contained in a linked site. Telecom provides links to you only as a convenience, and the inclusion of any link does not imply endorsement, investigation or verification by Telecom of the linked site.

In accordance with Internet protocol, we require that you request the permission of Telecom to link to this site. If you would like to link to the site please contact us.

Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.